Presentation for NWI for October

Title: Creating a Hospitality Culture in the Healthcare Arena

Speaker: Jim White – Chief Culture Officer

Date: Wednesday October 23,2024

Place: Ignite Medical Resort - Crown Point – 1555 S. Main Street Crown Point

Sponsor: Kelly Petty – VP of Business Development, Ignite Medical Resort

Objective:

1. Describe how to create a hospitality driven staff in the healthcare arena.  
2. Define how to create the culture for retention of staff along with a cohesive team.
3. Ensure positive outcomes in both customer service surveys and retention of quality staff.
4. Discuss components that are essential in maintaining the culture of hospitality.    
6.